Simple example of a practical solution to make patient feedback more useful

With great interest we read the article of Flott et al1 describing the challenges of using patient-reported feedback. We recognise the challenges described and performed a bachelor project in the intensive care unit (ICU) in the University Medical Center Groningen (UMCG). We think the results from our project provide a potential promising practical solution to make feedback more useful.

In 2013 the UMCG participated in an independent multicentre study conducted among relatives of ICU patients.2 In the open questions of the questionnaire, more dissatisfaction than expected was found, which fuelled the quest for an alternative, simple and continuous feedback system. In this study we compared the quality and amount of feedback gathered by an oral survey during the first 2 weeks and an app during the consecutive 2 weeks.

Between 20 February and 18 March 2017, patients above 16 years old, listed for discharge from the ICU that day, and their relatives were...

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